Online lessons

• All lessons will take place on Zoom, a secure and password-protected platform, to ensure safe access for students.

• A unique registration link will be emailed directly to your child 2 hours before each lesson. If the email does not appear in the main inbox, students should check their spam or junk folder and mark it as "Not Spam" to avoid future delivery issues.

• Students must log into Zoom using the personal email address they registered with us so that only verified participants can join.

• Cameras and microphones are encouraged to support engagement and interaction. However, students may choose to keep their cameras off if they prefer.

• Parents are welcome to sit in on lessons.

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Behaviour and Conduct

All participants are expected to maintain respectful behaviour at all times. Any inappropriate conduct will be addressed promptly, with parents notified of the situation. In cases of serious or repeated misconduct, the student will be withdrawn from the course. Please note that course fees are non‑refundable in such circumstances.

 

Lateness

If a student arrives late, the lesson will still finish at the scheduled time. No additional time will be provided.

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Scheduling

• Once a timeslot is chosen, your child will need to commit to that timeslot for the rest of the month. We ask parents to review the schedule carefully before booking, as consistent attendance is strongly recommended to ensure your child gains the full benefit of the lessons.

• Requests to change timeslots may be considered at the start of a new month and are subject to availability.

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Adverse Weather Arrangements

All lessons will continue as scheduled in the event of adverse weather conditions in Hong Kong.

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Payment

Full payment of the course fees for one month is required before the first scheduled lesson (as given by the due date in the respective invoice) to secure enrollment for that month.

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Cancellation and Refund

• Payment of the monthly course fees constitutes confirmation of enrollment. Once payment has been made, fees are strictly non-refundable.

• In the event that I must cancel a scheduled lesson for any reason, the full payment for that lesson will be refunded.

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Privacy and Data Protection

• We only collect information necessary to provide lessons, including:

  • Student name and year group

  • Student email address

  • Parent name

  • Parent contact details (email and/or phone number)

• Personal information is treated as strictly confidential and is never disclosed to third parties.

• If lessons are recorded, these recordings are stored securely and used solely for quality assurance and playback. 

• Participants must not record or redistribute any lesson without written permission.

• Parents retain full rights over their child's information and can request access to, or deletion of, personal data at any time.

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Your understanding and cooperation in adhering to these guidelines is greatly appreciated. If you have any questions or concerns, please contact me directly at mike@nocapmaths.com or 9666 4301.